Dustin
Moderator
And this is where I stand now
Hi Dustin,
There is a large amount of confusion amongst the appraiser, our appraisal desk and the repair facility regarding your bike. I have contacted a senior manager with our appraisal team who is working on getting to the bottom of things asap. I expect we will have a clear view of the state of affairs next week.
I am very sorry for all the hassle and mis-information regarding your claim.
Thanks again for your admirable patience.
Best Regards,