Clyde
Wizard
Yamaha Warranty Info (Help Requested)
I have a friend with a Yamaha Tenere that's still under its extended warranty (it's literally days past it's factory warranty). He had a spoke break and chew up his swing arm. Yamaha is replacing the spoke under warranty, but won't do anything about the swing arm. I keep telling him to escalate.
I'm curious if anyone (especially those of you who had to deal with bad frame welds) has any contact info other than the "normal" channels that he's being routed through (he was told that there was no supervisor available when he asked for one). I'm going to pass the information along to Mr. Tenere if I can find something.
Apparently, this is a problem that is pretty commonly popping up on the forums, but others have been lucky that there was no damage to the swing arm. In this case, it looks like someone took a hack saw to it.
Thanks.
Edit: Changed title
I have a friend with a Yamaha Tenere that's still under its extended warranty (it's literally days past it's factory warranty). He had a spoke break and chew up his swing arm. Yamaha is replacing the spoke under warranty, but won't do anything about the swing arm. I keep telling him to escalate.
I'm curious if anyone (especially those of you who had to deal with bad frame welds) has any contact info other than the "normal" channels that he's being routed through (he was told that there was no supervisor available when he asked for one). I'm going to pass the information along to Mr. Tenere if I can find something.
Apparently, this is a problem that is pretty commonly popping up on the forums, but others have been lucky that there was no damage to the swing arm. In this case, it looks like someone took a hack saw to it.
Thanks.
Edit: Changed title
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